Radelle Lofton, a worker for New South Parking at Bush Airport in Houston, learned what might happen when you give exceptional service to the right people.
Lofton helped a man find his car for better than an hour, and was rewarded for going above and beyond the job with a massive $3,000 tip, WBBH reported.
“I really thought it was a prank. I didn’t really believe it,” said Lofton in an interview with KTRK.
She recalled the incident took longer than usual, but wasn’t expecting such a massive tip.
“It usually takes between 15 to 30 minutes. His case, it took us probably a little bit over an hour,” she said. “Now I am a believer. I’m very thankful.”
The customer, Shea Serrano, wanted to tip her when the pair found the car, but he didn’t have any cash. While that would prompt most to leave feeling poorly about the incident, the event inspired Serrano to action.
“She was just nice, man. Not a lot of times you meet somebody who all they want to do is help you,” he said.
He was floored by his incredible host, who, according to him, had every right to be annoyed with him.
“We were going up and down all the aisles trying to find it,” he explained. “It would have been very easy, I think, for her to have been frustrated with me or annoyed with me, but she never was that.”
His response? Return later with $3,000 in cash for his newfound friend.
That’s a healthy boost to the holiday fund.
This is not the first time Serrano has undertaken a massive act of kindness. He recently partnered with Adidas to donate $8,000 worth of shoes to a school he used to work for.
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